Heather Jernigan, MSN, CNM graduated from Frontier Nursing University with a Master of Science, Certified Nurse Midwife. She has served as a registered nurse for many years in labor and delivery units across North Carolina. She leverages her experience in obstetric care to provide the highest-quality care to the patients that she serves. Heather enjoys being a pillar of support for women during some of their most vulnerable times in life.
Heather enjoys reading, singing, listening to live music, playing piano, and spending time with her family.
Our patient satisfaction surveys help us identify areas of improvement to work toward providing you with the best healthcare in the area. Patient satisfaction, along with increasing the quality of care delivered and reducing healthcare costs, are the three organizational objectives we focus on each and every day.
Provider Specific Scores
6. How would you rate how well this provider communicates? (easy to understand, listens carefully to you, shows respect for what you had to say, sensitivity, friendliness)4.41 out of 5
7. Using a number from 1 to 5, where 5 is the best provider possible and 1 is the worst provider possible, what number would you use to rate this provider?4.44 out of 5
How does Heather Jernigan compare?
|1. How would you rate getting an appointment as soon as you needed?||4.06|
|2. When you contact the office, how would you rate getting the help or advice you need?||4.09|
|3. How would you rate the friendliness and helpfulness of the staff?||4.29|
|4. How would you rate the comfort and cleanliness of the waiting area? (How neat, comfortable, pleasant was the waiting room)||4.59|
|5. Wait time includes the time you spend in the waiting area and the exam room before you see your provider. How would you rate the amount of time that you had to wait to see the provider?||4.00|
|6. How would you rate how well this provider communicates? (easy to understand, listens carefully to you, shows respect for what you had to say, sensitivity, friendliness)||4.41|
|7. Using a number from 1 to 5, where 5 is the best provider possible and 1 is the worst provider possible, what number would you use to rate this provider?||4.44|
|8. When this provider orders a blood test, x-ray, or other test for you, how would you rate how well this provider’s office follows up to give you those results?||3.91|
|9. How would you rate how easy it is to get appointments with specialists?||3.26|
|10. Considering all aspects of the office, would you say that you are: completely satisfied, very satisfied, somewhat satisfied, somewhat dissatisfied, or very dissatisfied?||4.00|