Frequently Asked Questions

Our team looks forward to supporting you as readily as possible. You can connect with our clinical team by either sending a message on Patient Portal or calling our offices directly. Our nurses are often assisting patients in the office. If they do not answer when you call, please leave a detailed voicemail message including your name, date of birth, phone number, and how they can assist you. Our teams can commonly return calls within 1-3 days. We work diligently to provide a timely response, and we appreciate your patience as we process all incoming requests for our valued patients.

Please note, most information regarding your care can be accessed within your Patient Portal. You can access lab or test results when fully processed, you can click the icons at the top to Request a Refill, request an appointment, pay your bill, and you can send or read messages from our team that are sent here.

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For medical or life-threatening emergencies, we encourage our patients to dial *911.

Your lab results, once processed, will post to your Patient Portal. Once you log-in, you can click on the beaker icon, and it will take you to your results page. Commonly, lab results can take up to a week to fully process, and sometimes it is sooner, and sometimes it can be longer. If it has been longer than a week, we encourage you to send a message via Patient Portal to request an update. 

Please note, if your labs have any emergent indicators, a member of your healthcare team will call you readily with the results. If your lab results are normal without any flags, but you still have questions, please feel free to send a message via the Patient Portal as well.

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Great question! Click this link, which will direct you to our Locations page. On this page, you can search for the office you are going to for your visit. Then, on the right side, you will see a red link for “Directions.” This will take you to a page where you can type in your starting address (such as your home address), and then it will give you detailed instructions and a map you can print as well.

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The nurse from the Gastroenterology department will call you sometime prior to your procedure date and screen you for the test and prepare you with detailed instructions. Please note: This call could occur 1-3 weeks prior to your appointment time. This will be ample amount of time to support you in preparing for the procedure. The nurse will also mail you a packet of information regarding your procedure, which will additionally provide these instructions. If you have additional questions, we request that you call 910-341-3407. As the teams are commonly in procedures on a daily basis, they will do their best to return your call with 24-48 hours.

Great question! You will receive a text and/or email reminder two days prior to your appointment with detailed information such as this. You can also visit our Patient Portal. When you log-in, on the far left, you will see a calendar icon. Click this icon, and it will provide you details about your upcoming appointment.

We require a referral from your primary care provider for all men age less than 45 and women less than age 50. 

If you are male and older than 45, female older than 50, it is as simple as calling 910-815-8516 today. Our office staff will provide you a time/day for your scan and instructions. An all-inclusive, one-time payment of $125 is required at the time of the exam, regardless of insurance status. The cost of the test includes a copy of Dr. Janik’s new book, “Get More from Your Score,” which can help you learn to live a longer, healthier life with the knowledge obtained after a HeartScore cardiac calcium score test.

For more information about the Calcium Heart Score, please visit this link.