0-6 Weeks
Welcome to our Patient Portal
The portal allows access to your appointments, reminders, medications and online bill payment, lab results, and appointment requests. All current patients with a valid email address are eligible for the patient portal. Please note, the Patient Portal can only be accessed within the U.S. and Canada.
Already Registered?
Need to Register?
Your account will be authenticated within 2 business days.
Get quick access to quality care at Wilmington Health.
Find a provider with openings within 0-6 weeks!
Instructions
If you have already received an email with instructions to log in, please use the link in your email to create your account. If you have not received an email and received a printed guide from one of our team members while in the office, click here to create your new account. Your request will be authenticated by Wilmington Health before patient data will be available.
Frequently asked questions about messaging fees
What is the likelihood that my care may be billed?
We anticipate a small percentage of messages will meet the criteria for billing. The care provided must be through a patient-initiated secure message you send to your care team. Patient-initiated messages may be billable when they are part of patient care related to new or unexpected symptoms, you have two or more concerns, you have a question about changing your medication, or you are requesting medicine related to a new symptom or concern. In these situations, it may be better to schedule an in-person or virtual visit.
Which secure messages aren’t billable?
There is no charge when you have a simple question, or your care team has requested that you provide feedback. Some examples include when you need a prescription refill for an existing condition, you have a question about a surgery you had in the last 90 days, you are providing a quick medical update, or you are requesting an appointment or have a question about whether to schedule an appointment. You won’t be charged for a message initiated by your care team first.
If my care is billed, how much will it cost?
Depending on the service, you or your insurance may be billed up to $50, less than the cost of a virtual visit.
Will insurance cover the cost?
Care resulting from patient-initiated secure messages is covered by insurance like other patient-provider interactions. Out-of-pocket expenses for care received through message exchanges vary by insurance plan. Co-pays and deductibles may apply – just like a medical visit. It’s best to talk to your insurance provider to determine what your plan covers.
How does the billing process work?
If the care resulting from your message is billable, it will work similarly to other services you receive from Wilmington Health. Wilmington Health will handle billing your insurance for you. Sometimes, your insurance provider may ask you for a “CPT code.” This is a number Wilmington Health reports to your insurance company to tell them the type of service provided.
Billing codes 99421, 99422, and 99423 are for patient-initiated online digital evaluation and management services with a physician or other qualified health care professional, such as advanced practice registered nurses and physician assistants.
Whom should I contact with questions about my bill?
If you have questions, please call Wilmington Health Patient Account Services toll-free at 910-395-4188, Monday through Friday, during local business hours.
Thank you for placing your trust in Wilmington Health.
Additional Assistance
Should you need assistance please email whptportal@wilmingtonhealth.com.
PatientPORTAL App
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Tips for Registration
Patient Portal New Account Instructions
If one of our team members provided you with a printed guide for setting up your Patient Portal, then please follow these instructions below. Your registration gives you access to viewing your lab results, allows you to set up appointments, pays bills, and more! Welcome to your new Wilmington Health Patient Portal!
LOG IN
To log in, go to https://www.wilmingtonhealth.com/patient-portal. Once you are on this page, select “Log-In Now”.
Listed below is your temporary password and the security question. Using the information noted below, sign into your portal account.
- Enter your E-mail Address
- Temporary Password: wilmingtonhealth1 (all one word, all lower case)
- If ever prompted, your security question is “What is your mother’s maiden name?”
Once you are in your portal, you may change your password. Select the “My Account” tab, and then “Change Password”. Please send a message to your provider letting him/her know you have registered. Utilize the messaging feature any time you have a question for your provider or nurse.
QUESTIONS
If you have any questions or concerns regarding your Patient Portal, please email our support team at whptportal@wilmingtonhealth.com.
Log onto patient portal page Wilmington Health Patient Portal
Select Create an Account
- Enter email address (must be unique for each patient)
- Enter password
- Register-Select No PIN
- Enter date of Birth
- Enter Last Name, First name
- Enter gender
- Enter Phone Number
- Enter Location Zip code
- Select Office Location from the drop down list
- Create a Security Question
- Optional-Add Child Dependent
- Agree to terms and Conditions
- Select Complete
Patient will receive notice the account was successfully created and asked to confirm email address.
You are now registered as a portal user and are waiting to be authenticated by Wilmington Health. Please allow 2 business days, before you have full access to your portal. If you need assistance registering or logging into your patient portal, please contact Customer Service: 910-395-4188.
The patient can establish Proxy access from their patient portal page.
Click on My Account tab
- Find Associated Accounts section
- Click the Add a Proxy Account link
- Enter in First Name and Last Name
- Enter Gender
- Enter Date of Birth
- Enter Cell Phone
- Enter Email
- Enter Relationship
- Optional – End Date
When the patient clicks the Submit button, the Proxy user will receive an email to accept and verify the proxy access.
If the proxy is not a patient of Wilmington Health, they will be asked to complete the registration form below:
The Proxy user can access the Patient Portal account for the person they are a proxy for from the Switch Account link on their Patient Portal page.
