Wilmington Health believes that your community is our community, and has spent more than a decade building a healthcare model that rewards better outcomes rather than simply more services. We are an industry leader in quality care, and our caregivers and staff extend compassion to those in need and help to improve the health and well-being of those we serve, by focusing on inclusive evidence-based medicine and creating long-term, sustained investments to prevent disease and promote health. We are a health system and services platform that continues to evolve in lockstep with community need. We want the same things that our patients want: healthier communities that lead to healthier tomorrows. Through data analytics, preventive care, care coordination and physician-led accountability, we work to keep patients healthier while reducing avoidable healthcare spending.
PROVEN EXPERIENCE IN VALUE-BASED CARE
Wilmington Health’s journey to becoming a High-Performance Health System (HPHS) began over a decade ago. What began as a high-performance health system strategy has become a working value-based care model backed by clinical and claims data, care management and day-to-day operating processes. We use that information to find opportunities, measure results and help care teams improve how care is delivered.
We are no longer just explaining what value-based care is or why it matters. We are proud of our results across Medicare and commercial arrangements, and we are now helping other physician organizations build accountable care programs of their own.. We continue to strive to give our patients quality care at a low cost by using cutting-edge technology and by also participating in the latest research.
Innovation and transformation have continued to be our backbone and have assisted us in achieving outstanding performance when ranked nationally among our peers and much larger health systems.
ENGAGING PATIENTS
Wilmington Health puts our patients’ experience first. We understand that your feedback and collaboration are the most important measures of the quality of care we provide.
To engage patients in their care and for them to let us know how we’re doing, we routinely survey our patients and share insights, feedback, and evaluations to our entire team of providers and staff. With each round of surveys, we collaborate with our division chiefs, leadership, and supporting staff on ways to improve patient engagement and satisfaction. We also publish patient satisfaction performance results to individual providers, which are available to anyone who visits a provider’s page on our web site.
Our most recent survey showed that patients rate our providers at or above the national average for every question asked.
PROVEN RESULTS IN ACCOUNTABLE CARE
Wilmington Health established Physicians Healthcare Collaborative in 2013. Since then, we have continued building the analytics, care-management, and operational infrastructure needed to succeed in increasingly advanced value-based care models.
Our latest data from 2024, Physicians Healthcare Collaborative achieved approximately $183.2 million in net shared savings through the ACO REACH Model – the highest net shared savings among ACO REACH organizations nationally. These results reflect the collective performance of Physician Healthcare Collaborative’s participating provider organizations across multiple states, supported by the value-based care infrastructure and experience developed through Wilmington Health.
HOW WE LOWER COSTS
We commit to providing our patients with consistent transparency on our cost and quality. Lower cost does not mean less care. It means helping patients receive the right care, in the right setting, at the right time. Nationally, health care organizations and self-insured employers are focusing more on wellness and prevention, to divert from otherwise high-cost procedures and prognoses. Achieving market leadership in cost containment requires excelling at reimbursement competencies and risk-based capabilities. We constantly evaluate every process and procedure across our organization to eliminate fiscal waste. Additionally and most notably, our superlative analytic team proactively identifies our high-risk patients so we can deliver care at the right time in the best setting. We haveour Today’s Care Clinics, where we have staffed Emergency Room Physicians to avoid unnecessary and costly ER visits. We have also added patient resources such as our Chronic Care Management, ER Avoidance, and Diabetic Education Programs. Wilmington Health recognizes the best way to lower our costs in care is by transparently and consistently evaluating and implementing ways to support our patients.
IMPROVING QUALITY OF CARE
We continue to track national quality measures and compare our scores to providers across the country. Our state-of-the-art electronic health record system (EHR) allows us to compile and analyze data to see how we are doing as an organization; how our physicians are doing; and most importantly, how our patients are doing.
The EHR also lets us focus on population health: looking at how our providers are doing among populations of patients. We can identify high-risk patients, review clinical outcomes, and develop or partner with quality improvement programs to support our community. Wilmington Health is participating in the Medicare Direct Contracting Program, which is a risk-sharing program aimed at reducing expenditures and preserving or enhancing the quality of care for patients. We also participate in other quality arrangements with commercial and Medicare Advantage payers, such as Humana, Blue Cross Blue Shield, Aetna, and United Healthcare.
Check out our past quality and financial performance to see how much money Wilmington Health has saved the health care system and improved the quality of our patients’ care. www.physicianshealthcarecollaborative.com
EXPANDING THE MODEL
In April 2025, Wilmington Health and AMGA launched the AMGA Value Care Network to help medical groups and health systems implement value-based care strategies. AMGA’s public announcement pointed to Wilmington Health’s operational expertise and track record in Accountable Care performance as a foundation for the network. We look forward to helping other practices provide the best care to their populations.
BETTER CARE. STRONGER COMMUNITIES. LASTING IMPACT.
Value-based care is more than a payment-model. It is a commitment to delivering better outcomes, improving the patient experience, and using healthcare resources responsibly. Wilmington Health will continue building on its experience, partnerships, and proven approach to help create a more coordinated, sustainable healthcare system for the patients and communities we serve.
Thank you for allowing us to serve your healthcare needs.