Melissa graduated from the Family Nurse Practitioner Program at Duke University in Durham, NC.
Our patient satisfaction surveys help us identify areas of improvement to work toward providing you with the best healthcare in the area. Patient satisfaction, along with increasing the quality of care delivered and reducing healthcare costs, are the three organizational objectives we focus on each and every day.
Provider Specific Scores
6. How would you rate how well this provider communicates? (easy to understand, listens carefully to you, shows respect for what you had to say, sensitivity, friendliness)4.50 out of 5
7. Using a number from 1 to 5, where 5 is the best provider possible and 1 is the worst provider possible, what number would you use to rate this provider?4.50 out of 5
How does Melissa Collins compare?
|1. How would you rate getting an appointment as soon as you needed?||4.50|
|2. When you contact the office, how would you rate getting the help or advice you need?||4.50|
|3. How would you rate the friendliness and helpfulness of the staff?||4.50|
|4. How would you rate the comfort and cleanliness of the waiting area? (How neat, comfortable, pleasant was the waiting room)||4.00|
|5. Wait time includes the time you spend in the waiting area and the exam room before you see your provider. How would you rate the amount of time that you had to wait to see the provider?||4.50|
|6. How would you rate how well this provider communicates? (easy to understand, listens carefully to you, shows respect for what you had to say, sensitivity, friendliness)||4.50|
|7. Using a number from 1 to 5, where 5 is the best provider possible and 1 is the worst provider possible, what number would you use to rate this provider?||4.50|
|8. When this provider orders a blood test, x-ray, or other test for you, how would you rate how well this provider’s office follows up to give you those results?||3.50|
|9. How would you rate how easy it is to get appointments with specialists?||4.00|
|10. Considering all aspects of the office, would you say that you are: completely satisfied, very satisfied, somewhat satisfied, somewhat dissatisfied, or very dissatisfied?||4.00|
''Melissa Collins took excellent care of me. My poison ivy rash was so bad and she knew exactly what to do. I am so grateful to her for how she listened to me and cared for me. Doc Collins is wonderful! I would be thrilled if she could be my Doctor all the time. Best care I have received in a long time.''
''Melissa was wonderful, caring, punctual, and to the point. Thanks for looking after us. Angela (MA) was also wonderful in helping with my 1yr olds X-ray and visit! I was a walk-in.''
''I can not praise her enough, she has always gone above and beyond every time I see her despite the fact that she stays going 24/7. This last visit, between her and Melinda, I couldn't have been taken care of any better. I had to see her under really painful circumstances but she did everything she could to not only ease my anxiety, but make me laugh, and most importantly, treat one of the most painful conditions I will ever have.''