Spine, joints, regenerative medicine utilizing platelet rich therapy and autologous stem cells, headaches, and Neuro-modulation of the spine to treat intractable back and leg pain.
Our patient satisfaction surveys help us identify areas of improvement to work toward providing you with the best healthcare in the area. Patient satisfaction, along with increasing the quality of care delivered and reducing healthcare costs, are the three organizational objectives we focus on each and every day.
Provider Specific Scores
6. How would you rate how well this provider communicates? (easy to understand, listens carefully to you, shows respect for what you had to say, sensitivity, friendliness)4.83 out of 5
7. Using a number from 1 to 5, where 5 is the best provider possible and 1 is the worst provider possible, what number would you use to rate this provider?4.83 out of 5
How does Christopher Hess compare?
|1. How would you rate getting an appointment as soon as you needed?||4.58|
|2. When you contact the office, how would you rate getting the help or advice you need?||4.50|
|3. How would you rate the friendliness and helpfulness of the staff?||4.83|
|4. How would you rate the comfort and cleanliness of the waiting area? (How neat, comfortable, pleasant was the waiting room)||4.75|
|5. Wait time includes the time you spend in the waiting area and the exam room before you see your provider. How would you rate the amount of time that you had to wait to see the provider?||4.75|
|6. How would you rate how well this provider communicates? (easy to understand, listens carefully to you, shows respect for what you had to say, sensitivity, friendliness)||4.83|
|7. Using a number from 1 to 5, where 5 is the best provider possible and 1 is the worst provider possible, what number would you use to rate this provider?||4.83|
|8. When this provider orders a blood test, x-ray, or other test for you, how would you rate how well this provider’s office follows up to give you those results?||4.67|
|9. How would you rate how easy it is to get appointments with specialists?||4.45|
|10. Considering all aspects of the office, would you say that you are: completely satisfied, very satisfied, somewhat satisfied, somewhat dissatisfied, or very dissatisfied?||4.83|
Wilmington – 1202 Medical Center Drive
Interventional Pain and Regenerative Medicine
910-341-3459 Text or Call
''Dr. Hess is a very friendly, caring and very professional doctor. I would highly recommend him.''
''Dr. Hess is a wonderful Dr.! I had terrible low back pain and after 2 spinal injections, I had zero pain. He is friendly, easy to speak with, and very intelligent. I highly recommend him for treatment of pain.''
"Dr. Hess was attentive listening to my concerns and I feel he has developed a good plan for my health going forward."
"[They] really listened to me. Considered what I wanted vs what I don’t. Not many do that. Very refreshing."
"He took his time and answered all my questions. Explained what he would be doing in each procedure. Very caring! His staff were all wonderful!"
"Professional and very informative with suggestions to try to help with my pain."
“Jessica helped me make sure I could receive the treatment I needed and would most benefit me in a timely manner. The entire Dr. Hess team is the best in the organization, and the best of my medical care providers. I would and have recommended Dr. Hess and his team to numerous friends and family members. He is always friendly, but also on task of finding any new medical treatments available that could potentially help me. I appreciate him and his team immensely.”