STEP 1
User will receive an email from Wilmington Health, providing temporary credentials to log in and cutomize the patient portal account. Select the blue link provided in the email under Account Setting. (Wilmington Health Patient Portal) This will launch the patient poral website.
STEP 2
Once the website is launched, enter the temporary username and password provided in the enrollment email under the selection “Already a member?”, and select Log In.
Temporary Username: The first initial of first name, period (.) last name, period (.) last 4 of your social security number.WH (Example: J.Doe.7890.WH)
Temporary Password: Patient month and day of birth, (MMDD), and patient first initial + last name (up to 10 characters), in lower case letters Example 0101jdoe
Step 3
“Answer your Security Question” and Submit
Answer to the Temporary Security Question: red
Step 4
Select the option for statement delivery method.
Step 5
Customize the patient portal account by filling out the fields displayed and Submit
These will now become the pateint portal credentials for logging in. The Username must be 6-24 digits in length. The password must be 6-24 digits long and is case sensitive.
If you experience an error while updating your credentials, follow the steps provided in the error to continue cumstomizing your account.
Step 6
Once enrolled, a popup screen will confirm the customization of the account Select continue to move into the patient portal.
Step 7
Congratulations! Begin exploring and using your new patient portal.
