Each year, the United Hero program recognizes health care professionals throughout the UnitedHealthcare network for delivering highly rated patient experiences. And this year, a trio of Wilmington Health physicians — Dr. George Sylvestri, Dr. Jonathan Hines and Dr. Casey Miller — took home the honors and claimed United Hero Awards!
About the awards
Selection for the United Hero Awards is driven by extraordinary achievement on patient-experience surveys. This means that the award winners are ultimately chosen by the people we serve — and the honor recognizes the high-quality care these providers deliver to their patients and to the community.
To win a United Hero Award, providers must hit specific targets on their patient-experience scorecards over the course of the year, with each target covering a critical area of the patient experience. In 2022, the targets fell into three categories:
- Getting needed care, for which providers had to achieve a 92% or higher score to win
- Care coordination, for which providers had to achieve an 88% or higher score to win
- Doctor-patient conversations, for which providers had to achieve a 58% or higher score to win
Surveyed patients included UnitedHealthcare® Medicare Advantage members. And when the results were gathered, UnitedHealthcare shared the results with participating providers to help them better understand their patients’ perceptions and identify areas that may need more attention.
More about the winners
Congratulations to the following Wilmington Health physicians for claiming 2022 United Hero Awards:
George Sylvestri, MD, who practices internal medicine in our Mayfaire V office at 6727 Parker Farm Drive in Wilmington
Jonathan Hines, MD, who practices internal medicine at our Wilmington – Midtown location at 1124 Gallery Park Boulevard in Wilmington
Casey Miller, MD, who practices family medicine at our Hampstead location at 40 Ravenswood Road in Hampstead