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Improving Quality

Improving Quality

To improve the quality of our healthcare, Wilmington Health needed a baseline to measure how our providers are doing.

We are tracking quality measures and comparing how we do against providers across the United States.

More than a decade ago, we implemented an Electronic Health Record (EHR) that allows us to compile and analyze data to see how well we are doing as an organization; how our physicians are doing; and most importantly, how our patients are doing.

The EHR also lets us focus on population health: looking at how our providers are doing among populations of patients. For example, we can look at all of our coronary heart disease patients across the board and see if they are receiving the standard of care for their condition. If they are not receiving this level of care, we can bring this data to their provider who will then improve in that aspect of care. Or if the patient has not been to the doctor recently, we can make outreach calls to encourage them to make an appointment and get them on the right track for higher quality healthcare.

Wilmington Health is part of an accountable care organization (ACO) in an effort to provide the best care possible to Medicare patients. As an ACO, we can also compare our outcomes with participating organizations across the country.

Risk Standardized, All Condition Readmission

Wilmington Health has fewer patients readmitted to the hospital within 30 days of discharge thanks to our quality and coordination of care. When patients are readmitted it puts a strain on patients, caregivers, and resources. In addition, it costs Medicare almost $2 billion a year.


Breast Cancer Screening 

When it comes to breast cancer screenings, Wilmington Health is nearly 18% higher than all other providers in the United States! Breast cancer that's found early is often easier to treat because it hasn't spread beyond the breast. This improves the outlooks for our patients and could save billions of dollars on breast cancer treatments. 


Diabetes Mellitus: Hemoglobin A1C Poor Control 

One area Wilmington Health needs to work on is helping our patients with diabetes lower their A1C (which is blood glucose levels over a few months) levels to 7% or less. Right now, other providers in the United States are performing better for this quality measure. 

To address this, our providers are working hard to identify and monitor Wilmington Health patients with diabetes. After a patient is diagnosed and knows their A1C, our team can counsel them on lifestyle changes to lower the number, prescribe medications if needed, and schedule follow-up appointments to monitor the patient. By engaging patients in their healthcare, we can work together reach these health goals. 


All-Cause Unplanned Admissions for Patients with Diabetes 

To provide the highest quality of care to patients with diabetes, Wilmington Health doctors provider coordinated care within primary care and our specialties to effectively manage this chronic condition. Through patient-centered care we have fewer patients with diabetes admitted to the hospital for acute conditions. As a result, we are also helping our patients with diabetes successfully manage their disease.


Preventive Care and Screening: Influenza Immunization 

Keeping our patients healthy means being proactive in their healthcare. For influenza immunizations, Wilmington Health scores 10% higher than the national average. By getting a flu vaccine, patients can save money on medication and trips to the doctor for the flu as well as help keep the community safe by not spreading the flu around.


Complete Quality Measures

See the complete listing of quality measures and how Wilmington Health performs in each category.