Safety and Visitor Protocols

Wilmington Health has a dedicated team of Infection Control experts who are in daily, consistent communications with the CDC and Public Health Department. Wilmington Health is following all current CDC guidelines for Infection Control and Sanitation of patient spaces. We have installed plexiglass shields at patient check-in areas. There is appropriate signage throughout the buildings educating on wayfinding, social distancing, and other CDC recommendations. Also, all patient spaces are routinely cleaned throughout the day, and again following all CDC guidelines. Wilmington Health is dedicated to providing safe and clean patient spaces. You and your family can feel comfortable when entering our buildings.

We also have established the following protocols:

  • Mask Guidance: We require all that enter our buildings to wear a mask or face covering from the time they enter until the time they leave. The mask must be worn appropriately and pulled up to cover the nose and mouth at all times. Per the CDC, masks are not required for patients under the age of 2.We are aware of the recent updated guidance on use of masks for individuals who have been vaccinated. However, as part of that guidance for certain settings, which includes health care facilities, it was still recommended to continue to use masks. Here at Wilmington Health, we often have individuals who are at higher risk for infection for a variety of reasons (including but not limited to patients being on chemotherapy, previously received organ transplants, dialysis patients, etc.) for whom the risk of infection is still very real. Given these factors and the fact that there is still a significant percentage of adults in the surrounding counties who have not yet been vaccinated Wilmington Health will still recommend wearing a mask when on site.From CDC: COVID-19 vaccines are effective at protecting you from getting sick. Based on what we know about COVID-19 vaccines, people who have been fully vaccinated can start to do some things that they had stopped doing because of the pandemic. These recommendations can help you make decisions about daily activities after you are fully vaccinated. They are not intended for healthcare settings. Click here to read more.

    From NC DHHS: “In accordance with the new CDC guidance, there will still be certain settings where masks and other safety measures will be required. Masks will still be required in childcare, schools, and camps. Everyone, including people who are fully vaccinated, will still be required to wear a mask in certain settings such as public transportation, health care settings like hospitals, doctor’s offices and long-term care settings like nursing homes, and certain congregate settings like prisons and homeless shelters. People who are not vaccinated should wear a mask and maintain distance in all indoor public settings and in outdoor settings when they can’t maintain six feet of distance.” Click here to read more.

  • Social Distancing: We encourage social distancing in all spaces in our buildings; including elevators. We encourage usage of the stairs if a patient is able.
  • Visitors: Only patients with scheduled appointments are permitted to enter our buildings at this time.
  • Most Importantly: We ask that all that wish to enter our building be truthful and forthcoming about their symptoms. We promise to provide care, and we will not turn patients away if they are *symptomatic.

*Note: If a patient is symptomatic, we have many appointment options and locations that can safely cater to any patient. We will provide these options at time of visiting our buildings. We do though still encourage any symptomatic patient to stay home and call (910)-341-3400 first to be telehealth screened. This will allow for utmost convenience for the patient, as we can direct at that time to the most appropriate patient appointment option.

Patient receiving mask and temperature check